How to cancel the Family Card?

About card cancellation will be oriented to the citizen or participant, during the process. Any person who is interested in canceling any of the cards that belong to the Family Socioeconomic Development Administration Programs (ADSEF), you must contact directly Electronic Benefit Transfer (EBT) from Evertec, to carry out the due cancellation process.

Family Card How to apply for a family card in Puerto Rico

The purpose of this service is to offer the citizen relevant and truthful information about the process of cancellation of issued cards to be used as part of the Programs offered by Family Socioeconomic Development Administration (ADSEF). Additionally, it is important to note that there will be no issuance of substitute cards; if the previous card is not canceled first (active).

How to remove a person from the PAN?

If you wonder how to unsubscribe a person from bread, whether the owner of the Family Card or one of your family members, you must complete the form Retirement or Voluntary Resignation. The withdrawal of a member or members of the family group must be specified in detail (since if you do not specify person by person, the entire family group could be deregistered.).

The completed form must be sent via fax to (787) 289-7621. Now if you're wondering "How can I unsubscribe from bread online?", you can do it by sending a email a ConsultaAdsef@familia.pr.gov, containing the following information:

Participant's full name.
Social Security number.
Residential address.
Date.
Local office that is assigned the case.
Indicate if you are a PAN and/or TANF beneficiary.
Reason for closing the case.
Evidence of the reason why it is difficult for you to visit the office.

To request the withdrawal of a member (or members) of the family group, when it is discharged due to death, it must be attached as evidence: the death or funeral certificate (in original).

How to communicate with the PAN?

The following phone numbers are State Office hotlines where they can help you resolve all your doubts regarding the Family Card and to carry out the pre-qualification of a person. For this number, you can also report your lost bread card in Puerto Rico.

Family Telephone Card

(787) 991-0101, 787-289-1199 or 3-1-1.

Get the PAN certification online

First Bank account statement: How to consult it, what are its benefits and services?

Do all people who apply for a Family Card receive the same amount of money?

No, The amount assigned to each family varies depending on the number of people that depend on it. If a person does not have dependents, the approved amount will be adjusted to their situation.

What can you spend the money from the PAN Family Card on?

El 80% of card funds must be used to purchase food in certified stores. He The remaining 20% can be used in cash to purchase food in certified and non-certified stores through an electronic benefit transfer system.

What doesn't the family card cover?

La Family Card only allows the purchase of food. Therefore, The following items cannot be purchased, using benefit funds:

Cleaning articles.
Personal care products.
Diapers
Tampons.
Hydrating creams.
Shampoo and the like.
Cigarettes or tobacco.
Food supplements.
Live animals, except fish or shellfish.
Pet food.
Toys.
Office items.
Cosmetics.
Makeup.
Meals in restaurants.
Toilet soaps or detergents.
Disinfectants.
Alcoholic beverages, such as: beer, liquor, wine, whiskey, among others.
Hot or prepared foods, such as: cold cuts, sandwiches, roast chicken, hot dogs, hamburgers, etc.
Vitamins.
Drugs.

See >> Income table to qualify for the PAN 2023

How do I know if I am eligible for the PAN?

For a person to be eligible for PANFirst of all you have to live in Puerto Rico. In addition to this, meet the following requirements:

The maximum balance allowed in your capital accounts is $2,000, including savings accounts, checking accounts and similar accounts.
If the family has a dependent person over 60 years of age, a limit of up to $3,000 is allowed in capital accounts.
Families wishing to apply must meet an annual net income limit that varies depending on the number of dependents in the household. This limit is calculated by taking into account the total household income and subtracting deductions related to the type of income, the number of members in the household, and certain allowable expenses.

¿How to apply for the PAN online in Puerto Rico?

Given that many people find it difficult to move from home to some government office, the Department of the Family puts at your disposal a web platform where you can request the PAN online:

Requirements to Request the PAN online

Social Security number.
Physical and postal address.
Amount of income, assets and expenses.
Official photo identification, such as: valid driver's license, electoral card or passport.
Document that indicates the current address, such as an electricity or water bill, or a telephone service bill.

Step by Step to Request the PAN online

Enter the website: www.solicitudpan.com. Press the green button “Request the PAN”.
The web portal of the Socioeconomic Development Administration will appear: www.servicios.adsef.pr.gov/sibif/sibfam.aspx. This platform predetermines whether the applicant is eligible to obtain the PAN and Temporary Assistance to Needy Families (TANF).
Press the “Next” button.
There will also be a notice about the conditions of use of the portal. Here you must press “I accept the conditions of use” and then “Next”.
You have options to continue pre-qualification: Log in with a user account or create a new one.
If you choose the first option: Enter your user ID and password if you have an existing account. If you want to create an account, press "Create User", fill in the information and press "Next".
We will continue the exolication without creating a user account.
Fill out the validation box with letters and numbers, then press "Next."
Indicate whether another person is completing the application for you and their relationship to you.
Provide your personal information: name, last name, date of birth, social security number, citizenship, gender, marital status, school level, study status, email, age, telephone number, residential and postal address, and number of people in your home. Then, press "Next."
Add information about the people who live with you, including first name, last name, date of birth, citizenship, gender, marital status, education status, and age.
Indicate if any of them are emancipated and their relationship with you. Press "Next."
If there are disabled people in your home, select them. Then, press "Next."
Indicate who in your household receives money and press "Next."
Details the income of each person, including type, amount, frequency and day. After completing the financial information, press "Next."
In the resources section, select people in your household with assets such as cash, cars, stocks, savings accounts, savings certificates, among others. Then, press "Next."
Includes the resources or assets of the people selected in the previous step. Press "Next."
Indicates who has expenses such as rent, mortgage or legal responsibilities outside the home. Then, put the expenses into the appropriate category, making sure they are monthly.
Review and correct the data if necessary by pressing "Edit Person". If everything is correct, press "Next".
You will see a summary of the data provided. If there are no errors, press "Next."
The application will inform you if you are eligible to receive PAN or TANF. Press "Submit" and certify the veracity of the information. Then press "Submit" again.
If you are eligible, you will receive an application number. Send a photo ID and proof of address to the mail documentspan@familia.pr.gov, including your application number and a contact telephone number.
The agency will evaluate your request and a technician will contact you to complete the process.

Frequent questions:

Index

If you want to know other articles similar to How to cancel the Family Card? you can visit the category Family Card.

More procedures in PR: